RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
Customers must contact us to initiate return via email within 7 calendar days from delivery date.
All returns must be postmarked within fourteen (14) calender days of the order delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Returns must be received by FASHIONBYESTHER within 14 calendar days of your order delivery date. Returns received outside of the 14 calendar days window will be rejected.
Where we (FASHIONBYESTHER) accept your return, the shipping cost will not be reimbursed.
RETURN PROCESS
To return an item, please email customer service at info@fashionbyesther.co.uk and include your order number, full name and reason for return, to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, add RMA number, order number, name and address and reason for return, then mail your return to the following address:
FASHIONBYESTHER
Attn: Returns
RMA [insert RMA no.]
30B THE BROADWAY
HORNCHURCH, Essex RM12 4RN
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use trackable method to mail your return. For UK customers, we prefer that you use ROYAL MAIL service for your returns.
We will not be responsible for returns whilst in transit to us and not received by us (FASHIONBYESTHER) at the return address stipulated.
SALE ITEMS:
Items on 50% or more OFF are FINAL SALE and cannot be returned for a refund.
OUTLET ITEMS:
By making a purchase from our Outlet collection, you acknowledge and agree to the following condition regarding returns:
REFUNDS
The following items cannot be returned:
Before sending out orders, we will inspect all product for defects and we will not dispatch defective products to you. Therefore, we will not accept products not returned in the same condition as dispatched to you.
Please Note:
Shipping costs are non-refundable. If you decide to return an item, the original shipping costs will not be refunded under any circumstances, regardless of the reason for the return.
Garments must be returned in its original packaging and must include all original hangtag and label
Where your return has not met our return criteria, we will reject your return and not process a refund. We will send you an email detailing the reason for the rejection and we will send the product back to you in the same condition you returned to us at your cost to you.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@fashionbyesther.co.uk