Return Policy
Returns at FASHIONBYESTHER
We want you to feel confident and beautiful in every piece you choose.
If something isn’t quite right, we offer a simple and transparent returns process.
✔ Returns Summary
• Returns must be requested within 7 days of delivery
• Items must be unworn, with tags attached
• Orders with up to 20% promotional savings are eligible for a full refund
• Orders discounted by 40% or more are eligible for store credit only
• Outlet Collection items are final sale
• UK customers receive a return label (£6.95 deducted from refund)
• International customers receive an authorisation number and return instructions
For full details, please read below or contact
info@fashionbyesther.co.uk
Full Return Policy
1. ✔ Return Eligibility
To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• All labels and hang tags must remain attached
• Items must be free from makeup, marks, tanning products, damage, or odour
• Return requests must be made within 7 days of delivery
• Items must arrive back within 14 days of delivery
Returns outside this timeframe may be declined and returned to you.
2. ✔ How to Request a Return
Please email:
Include:
• Your order number
• Name used on the order
• Reason for return
We will reply with the appropriate return instructions.
3. ✔ UK & International Returns
UK Customers
• You will receive a Royal Mail return label once approved
• Drop your parcel at your local Post Office
• A £6.95 label fee will be deducted from your refund or store credit
• Please keep proof of postage
International Customers
• Return labels are not provided
• You will receive a Return Merchandise Authorisation (RMA) number
• The RMA must be clearly written on the parcel
• Customers cover return shipping costs
• We strongly recommend a tracked service
We cannot be responsible for returns lost in transit.
4. ✔ Sale, Promotional & Outlet Items
• Items with automatic promotional savings up to 20% remain eligible for a full refund
• Items with a total discount of 40% or more are eligible for store credit only
(Includes markdowns, flash sales, bundles, and combined offers)
• Items purchased from our Outlet Collection are final sale
and cannot be returned for refund or store credit.
All returns must still meet our standard return conditions.
5. ✔ Refunds & Store Credit
• Returns are inspected within 2 business days
• Refunds are issued to the original payment method
• Processing time: 10–14 business days
• Banks may take additional time to display funds
If items do not meet policy conditions, they may be rejected and returned to you.
Items not reclaimed within 2 months may be disposed of.
6. ✔ Non-Returnable Items
We cannot accept returns on:
• Gift cards
• Underwear
• Bodysuits
• Jewellery or pierced earrings
• Outlet or clearance items
• Items without tags or packaging
• Items showing wear, washing, stains, or odour
7. ✔ Return Shipping Responsibility
• Customers must ensure returns arrive safely
• Please package items securely
• Keep tracking until the return is completed
• Original shipping fees are non-refundable
8. ✔ Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery:
Include your order number and photos.
We will arrange a replacement, or refund where appropriate.
This does not affect your statutory rights.
9. ✔ Need Help?
If you have any questions, our team is always happy to help: