Shipping & Delivery

Shipping Policy

Thank you for choosing FASHIONBYESTHER for your shipping needs. Our Shipping Policy is designed to provide you with clear and comprehensive information about our shipping processes, including shipping rates, delivery times, tracking, and more.

1. Shipping Methods

We offer the following shipping methods:

a. UK Standard Shipping: Orders shipped using this method typically take 2-3 business days for delivery, depending on your location.

b. UK Express Shipping: For faster delivery, you can select our express shipping option, which usually takes 1-2 business days.

c. International Shipping: We offer international shipping to selected destinations. Delivery times for international orders may vary based on the destination and shipping method chosen.

2. Shipping Rates

Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalising your purchase. Please note that shipping rates may vary and are subject to change.

3. Order Processing Time

Orders are typically processed and shipped within 2 - 4 business days after payment confirmation. Email confirmation will be sent detailing the tracking reference once your order has been shipped.

UK Orders: All UK orders will be shipped with Royal Mail and you can track your order on Royal Mail website: https://www.royalmail.com/track-your-item#

Custom orders or items with longer processing times will be clearly indicated in the product description.

4. International Shipping

Customs and Import Duties:

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in the item price or shipping cost.
As the recipient, you are responsible for any customs clearance charges. We have no control over these charges and cannot predict their amount.

Customs Policies:

Customs policies vary widely from country to country. Please contact your local customs office for more information on potential charges.
It is important to be aware of your country’s specific import regulations before placing an order.

Order Processing:

We strive to process and ship all orders promptly. However, please note that customs clearance procedures can cause delays beyond our original delivery estimates.
We are not responsible for delays caused by customs clearance.

Rejected Shipments:

If you refuse to accept delivery of the items you have purchased, the courier will return the goods to us at your cost. You will be responsible for any return shipping charges and any customs duties and fees incurred on the shipment. In some cases the courier services will charge us for the return and we will deduct the shipping cost and any other cost incurred from the refund due.

Shipping Costs:

Shipping costs are calculated at checkout and are based on the weight and destination of your order. Please note that shipping costs do not include customs duties and taxes.

Notification:

Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Customer Responsibility:

By placing an order with us, you acknowledge and agree that you are responsible for all applicable customs duties, taxes, and fees.
It is your responsibility to provide accurate shipping information. We are not responsible for undelivered packages due to incorrect shipping information.

5. Shipping Restrictions

We comply with all local, national, and international shipping regulations. Some products may have restrictions based on their content, size, or destination. Please check your local regulations to ensure that you can receive the items you order.

6. Returned, Missing, Damaged & Lost & Stolen Items

a. Undelivered Order Returned by Shipping Company:

If for any reason your item is not delivered (i.e., due to an invalid address provided) and is returned back to us by the shipping company, you will be issued a STORE CREDIT for the purchase price of the item(s) (minus shipping cost, where we have paid the shipping). We will also deduct the shipping cost charged to return the order back to us.  So, please carefully check that your shipping address is correct. You will be required to cover the cost of shipping, if you request your product to be reshipped.

b. Missing parts:

In the rare event that your order arrives with missing parts, please contact our customer support team within 7 days of receiving the shipment. We will work with you to resolve the issue and provide a suitable solution.

c. Damaged Item:

Where your parcel is damaged or lost whilst in transit for delivery, we will not be responsible for the lost or damaged parcel. However, we can assist in providing information to support your claim with the courier services.

d. Lost & Stolen Items:

Please note that we are not responsible for lost or stolen package once our shipping couriers have marked your package as delivered.

7. Shipping Holidays

Please note that shipping services may be affected by UK bank holidays and weekends, which could lead to extended delivery times. 

8. Shipping Charges

Shipping charges are non-refundable unless there is an error on our part. If you need to return an item, please review our Return Policy for more information on how to proceed.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact our Customer Service team. You can reach us at info@fashionbyesther.co.uk.

We reserve the right to update and modify our Shipping Policy at any time without prior notice. Please review this policy periodically to stay informed of any changes. Your continued use of our services will be considered as acceptance of any updated policy.

Thank you for choosing FASHIONBYESTHER for your shipping needs. We appreciate your trust and confidence in our services.

FASHIONBYESTHER 30B THE BROADWAY, HORNCHURCH RM12 4RN

Website: www.fashionbyesther.com

Email: Info@fashionbyesther.co.uk